It is often said that Customer is God and offering great service to our God is our prime duty. Because Happy customers are loyal customers and customer loyalty is very important for successful businesses. To make your customers happy, you need a great customer support ticket plugin with which you can solve your customer queries and doubts and provide a great support that they want from your end. So, solving your problem, we came up with 5 best customer support ticket WordPress plugins which will help you to keep your customers happier. Here, you will get Free and Paid customer service plugins which integrate with WordPress website easily. Let’s jump into.
1. LiveAgent Customer Support Ticketing System
LiveAgent is one of the finest customer support ticketing systems which has been working in the field since 2004. It facilitates you with the live chat functionality, ticketing system, and automation services under one roof and helps you to provide excellent support to your customers.
Features
It can be integrated with WordPress, Wix, Drupal, Bigcommerce, Shopify, MailChimp, Aweber and many other 3rd party applications.One of the amazing features of the LiveAgent is automated ticket distribution. With it, you can define how many chats, tickets, and phone calls your agents manage. Moreover, it automatically assigns chats to agents who had conversations with that customers in the past. Its merge ticket function is very useful, when you have received multiple tickets about the same issue, and you need to merge them. With the help of this feature, you can merge tickets and make your agent’s work easier.
Price
There are three premium plans offered by LiveAgent. Get started with a 14 days free trial and explore the features of the software before switching to the paid plans.
Free – LiveAgent offers a forever free plan that is the perfect option for startups and small businesses. However, it comes with limitations but still, it is worth for startups.Ticket – $15/agent/monthTicket + Chat – $29/agent/monthAll-inclusive – $39/agent/month
2. Zendesk Customer Support System For WordPress
Zendesk is one of the leading customer support ticket system which easily integrate with your WordPress websites. And, it allows you to turn any comment in to a support ticket this will make the whole process seamless. You can add Zendesk support feedback tab to any web pages so that your user can find your knowledge base article, chat with an agent regarding any queries, and submit a ticket. Moreover, you can also customise the look and style that match with your brand.
Price
It is free customer support system, to avail this plugin from wordpress.org. Apart from free version, it has offered premium plans that starts from just $5/agent pr month.
Support – $5 per agent per monthSupport Suite – $89 per agent per monthCustom-built – It is custom plan for enterprises, for pricing information, you need to get in touch with their Sales team.
3. Awesome Support – WordPress Support Ticket System
Awesome Support is another feature rich customer ticket support plugin for WordPress. It is a simple and easy to use plugin that ask you a few questions in the startup wizard after activating and you’re gotta go. This is an open source helpdesk WordPress plugin which offers a ticketing system, restricted access, custom fields, email notifications, agent collaboration and much more. If you want to provide more awesome support then you can pick some premium addons which extend the functionality further and all the addons will be available in the affordable price.
Price
There are four premium plans.
Standard – $149/yearPro – $229/yearEnterprise – $289/yearAgency – $409/year
4. SupportCandy – WordPress Ticket System
This plugin adds to WordPress the features of a complete help desk ticket system. Easy to configure and easy to use is our first priority. This plugin is the result of our 4+ years of experience with WP Support Plus Responsive Ticket System trusted by more than 10,000+ active users. This plugin is one step ahead in order to simplicity, functionality and extendability. Note: SupportCandy WordPress Plugin is the new version of WP Support Plus Responsive Ticket System.
5. WP HelpDesk WordPress Support Ticketing Plugin
WP HelpDesk is the premium customer support ticket system which allows you to manage customer support from inside your WordPress website. It is easy to use plugin all you have to do is install the plugin on your WordPress site and configure some settings and you will be able to control your customer support in no time.
Features
Receive support ticket via contact form which already have on your website or directly from email. Tweak some setting to have both options.Easy filtering and searching options are available to find any doubts and queries.Link customer to their support queries to help you see the customers’ previous support request so you can assist them in a better way.Offers Email Piping addon which connects your email address with WPHelpDesk.It can be integrated with Ninja Forms, WooCommerce, and Easy Digital Downloads (EDD).
Pricing
Standard – $99/year for 1 website, unlimited Accounts, 1 year of updates and 1 year of support.Professional – $199/year for 1 website, unlimited Accounts, 1 year of updates, 1 year of support and all add-ons.Concierge – $999/year for 1 website, unlimited Accounts, 1 year of updates, 1 year of support, all add-ons, setup & configuration included and renewal fee same as professional.
6. HappyFox Ticketing System
HappyFox is all in one help desk ticketing system through which you can provide faster and better support for your customers. HappyFox automatically sorted all the incoming tickets into different categories like sales, marketing, support and billing. This customer support ticketing system allows you to handle customer conversations from different channels like chat, email, social, phone class at a single place.
Features
Perform bulk action on tickets like changes status, priorities, assignee due dates, and reply to all selected tickets at a one click.Allows to see ll attachments associated with a tickets leaving the ticket.Auto save the content you type as draft and you can work on it later and send it to the customer.To reduce the efforts and time on commonly asked question, it offers canned reply feature, so you can send pre-composed reply to the customer with a single click.Integrates with your favorite application easily.
Pricing
HappyFox pricng is based on agents. All the plans offer SSL security, unlimited tickets, multilingual support, smart rules, knowledge base, rich text formatting in tickets and iOS & Android apps.
Mighty – $39 per agent/month (29 per agent/year)Fantastic – $59 per agent/month (49 per agent/year) Enterprise – $79 per agent/month (69 per agent/year) Enterprise Plus – $99 per agent/month (89 per agent/year)
For unlimited agents:
Starter – $1499/mo (billed annually) for 10,000 total tickets, 10 custom fields, & unlimited agents.Growth – $1999/mo (billed annually) for 20,000 total tickets, 20 custom fields, & unlimited agents. Scale – $2499/mo (billed annually) for 1,00,000 total tickets, 100 custom fields, & unlimited agents. Scale Plus – $4999/mo (billed annually) for 2,50,000 total tickets, 200 custom fields, & unlimited agents.
Conclusion
We hoped this article will help you to find the best customer support ticketing system for your WordPress site. Above mentioned all the WordPress plugin for customer support help you to solve customer’s queries & doubts so you can make your customers always happy.
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